Privacy Policy

1. Information We Collect

Personal Information

When you use Valley Eats, we collect information that identifies you, including:

• Name, email address, and phone number
• Delivery addresses and location data
• Payment information (processed securely by our payment partners)
• Order history and preferences
• Account credentials and profile information

Usage Information

We automatically collect information about how you use our services:

• Device information (type, operating system, browser)
• IP address and general location
• App usage patterns and features accessed
• Website interactions and page views
• Time and duration of visits

2. How We Use Your Information

We use your information to:

• Provide our service: Process orders, coordinate deliveries, handle payments
• Communicate with you: Order updates, customer support, service announcements
• Improve our platform: Analyze usage patterns, fix bugs, develop new features
• Ensure safety: Verify user identity, prevent fraud, maintain service security
• Marketing (with consent): Send promotional offers, newsletter updates, new restaurant alerts
• Legal compliance: Meet regulatory requirements, respond to legal requests

3. Information Sharing

We never sell your personal information. We only share your information in these limited circumstances:

Service Providers

• Restaurant partners: Order details necessary for food preparation
• Delivery couriers: Delivery address and contact information
• Payment processors: Transaction information for secure payment processing
• Technology partners: Cloud hosting, analytics, and communication services

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

4. Data Security

We protect your information through:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Limited access controls for our team
• Secure cloud infrastructure with enterprise-grade protection
• Regular software updates and security patches

While we implement strong security measures, no system is 100% secure. We continuously work to improve our security practices and will notify you of any significant data breaches as required by law.

5. Your Privacy Rights

As a Canadian resident, you have these rights under PIPEDA:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Withdraw consent: Opt out of marketing communications or data processing
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at privacy@valleyeats.caor call 1-855-610-3287.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic site functionality
• Performance cookies: Help us understand how you use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings, though some features may not work properly if you disable them.

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account
• Order history: 7 years for accounting and tax purposes
• Marketing data: Until you unsubscribe or withdraw consent
• Support tickets: 3 years for quality assurance

8. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Payment processors (Stripe, Moneris)
• Google Maps for location services
• Cloud infrastructure providers
• Analytics and monitoring tools

We carefully vet our partners and require them to maintain appropriate privacy protections.

9. Children's Privacy

Valley Eats is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. International Transfers

Your information is primarily stored in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through prominent notice on our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Information