About the Company
We are a food delivery company on a mission to bring big-city conveniences to small-town Ontario. "We go where they won't" is not the only objective that drives us: providing our local partners with an additional revenue stream in an ever-changing landscape is also at the heart of our service. Nothing means more to us than providing convenience to our customers and support to our partners, so you can bet we'll be reaching more and more Canadian small towns as we continue to grow.
About the Role
We are seeking an enthusiastic Customer Service Specialist to join our Valley Eats team. If you thrive in providing exceptional service, enjoy problem solving, and love creating positive experiences, then this role is perfect for you!
As a Customer Service Specialist, you will be the frontline ambassador for Valley Eats, serving as the primary point of contact for our customers, partners, and Couriers. From promptly addressing inquiries to delivering effective solutions, you will play a vital role in guaranteeing customer satisfaction.
Your responsibilities will include:
Handling inquiries and providing timely and accurate responses
Resolving issues and complaints with professionalism and empathy
Managing and updating customer accounts and order information
Collaborating with various teams to ensure seamless order processing and delivery
Identifying opportunities to enhance the customer experience and making appropriate recommendations
To succeed in this role, you should possess:
Strong customer service skills with a genuine interest in helping others
Excellent communication and interpersonal abilities, including experience with speaking on the phone
Problem solving skills and the ability to think on your feet
Patience and empathy when dealing with customer concerns
Attention to detail and the ability to multitask in a fast-paced environment
Requirements
Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
While this role is primarily based on-site, once you’ve completed the training process and unleashed your exceptional skills, the possibility of working remotely may enter the picture, allowing you to embrace flexibility and conquer challenges from anywhere!
Please note that all applicants will be required to sign a consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.